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Refund & Cancellation Policy
Effective Date: 1 July 2025
Last Updated: July 2025
Applies To: sarthakgoyal.com and all services provided by Sarthak Goyal
Introduction
This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, rescheduling, and credits for all coaching, consulting, training, speaking, and digital services offered through sarthakgoyal.com.
By booking or purchasing any service, you acknowledge that you have read, understood, and agree to this Policy, together with the Terms & Conditions and Privacy Policy
General Refund Principles
Unless otherwise stated for a specific service:
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Refunds are issued only in accordance with this Policy.
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Refunds are processed to the original payment method.
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Processing times may vary depending on your payment provider.
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Once work has substantially commenced or a service has been delivered, refunds are generally not available.
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Any exception to this Policy is at my sole discretion and does not create an obligation for future refunds.
Free Clarity Call
The Clarity Call is provided at no charge.
You may:
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Cancel or reschedule up to 2 hours before your scheduled session using the booking confirmation link.
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Cancel with less than 2 hours’ notice; however, the reserved appointment will be forfeited.
As this service is free, no refund applies.
The Visibility Audit
Before Work Begins
If you cancel before submitting your LinkedIn profile, résumé, or supporting materials, you are eligible for a 100% refund.
After Materials Are Submitted
Once your materials have been received, research and review begin immediately.
Accordingly, refunds are no longer available.
If you believe the delivered audit does not meet the agreed scope, please contact me within 48 hours of delivery. I will review your concerns in good faith and, where appropriate, provide one complimentary revision or follow-up review.
The Confidence Prep
Before Session One
Cancel at least 48 hours before the first scheduled session to receive a full refund.
Within 48 Hours
Bookings canceled within 48 hours of Session One are non-refundable.
One complimentary reschedule may be requested with at least 24 hours’ notice, subject to availability.
After Session One
Once Session One has been completed, refunds are no longer available.
If you are unable to attend Session Two, every reasonable effort will be made to reschedule it within 30 days, subject to availability.
The Brand Builder
Before the Program Begins
If you cancel before your first coaching session, any amount paid will be refunded in full.
After the Program Begins
Once the first coaching session has taken place, the engagement is considered to have commenced.
As preparation, planning, and coaching resources are allocated from the beginning of the program, refunds are not available after commencement.
Where exceptional personal circumstances arise, I may, at my discretion:
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pause the engagement;
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reschedule future sessions; or
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apply the remaining value as credit towards another eligible service.
Deposits
Where a deposit is required to secure your program start date:
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the deposit forms part of the total program fee;
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it becomes non-refundable once work has commenced.
The Authority Site
Before Design Begins
If cancellation occurs before any design or development work has commenced, a full refund will be issued.
After Work Begins
Once work has started, refunds will be assessed based on the percentage of work completed.
Any approved refund will be calculated after deducting the value of work already performed.
Once the completed website has been delivered and approved, no refund is available.
Ownership of completed deliverables transfers only after full payment has been received.
Group Coaching Programs
Unless otherwise specified
Cancellation Time | Refund |
|---|---|
3–6 days before programme start | 50% refund or programme credit |
Less than 72 hours before programme start | No refund |
7 or more days before programme start | 100% refund |
One reschedule may be permitted where at least 7 days’ notice is provided.
Digital Products
Free resources are provided without charge and therefore are not eligible for refunds.
Refund terms for paid digital products, templates, guides, courses, or downloadable resources will be communicated at the time of purchase.
Unless expressly stated otherwise, downloadable digital products are non-refundable once access has been granted.
Missed Appointments
If you fail to attend a scheduled coaching or consulting session without prior notice:
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the session may be considered completed;
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refunds will not be provided; and
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rescheduling will be at my discretion.
Repeated missed appointments may result in cancellation of the remaining engagement.
How to Request a Refund
To request a refund, please email:
Include:
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your full name;
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the service purchased;
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booking or purchase date;
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the reason for your request.
Subject line: Refund Request – [Service Name]
I aim to:
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acknowledge your request within 2 business days; and
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resolve eligible refund requests within 7 business days.
Approved refunds are issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Chargebacks
If you experience any issue with a service, I encourage you to contact me before initiating a payment dispute or chargeback.
Most concerns can be resolved quickly and fairly through direct communication.
Where a chargeback is initiated without first attempting to resolve the issue, I reserve the right to:
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suspend ongoing services;
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decline future bookings; and
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provide supporting documentation to the payment provider regarding the disputed transaction.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
Consumer Rights
Nothing in this Policy limits or excludes any rights available to consumers under applicable laws, including the Consumer Protection Act, 2019 or other mandatory legal protections.
Where applicable law provides greater rights than this Policy, those legal rights will prevail.
Contact
For questions regarding refunds, cancellations, or rescheduling, please contact:
Name | Sarthak Goyal |
Website | sarthakgoyal.com |
Email | hi@sarthakgoyal.com |
Location | Bengaluru, Karnataka, India |